Frequently Asked Questions

Everything you need to know about your Jetty experience.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Are Jetty products sustainably made?

Yes, we prioritize eco-friendly materials including organic cotton and recycled polyester. We partner with ethical factories that ensure fair wages and safe working conditions.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.